At Zipped Fashion we strive to provide you with the highest quality designer clothing and ensure your complete satisfaction with every purchase.
We understand that occasionally, an item may not meet your expectations or fit perfectly. Therefore, we have established the following returns policy to make the process as convenient and seamless as possible.
Eligibility for Returns:
Polite notice: Only mailing bags / plastic packaging can be accepted for returns. Please fold the returned garment/s neatly as if the returned clothing is creased we may have to the inspect garment/s for damage which could delay your return / exchange.
Returns must be made within 14 days of the delivery date for a refund, and exchanges must be made within 30 days. The item must be in its original condition, unworn, unwashed, and with all tags attached.
Accessories, underwear, swimwear, and items marked as final sale are not eligible for return unless deemed faulty. Final sale items will be clearly stated in the item description that they can not be returned.
Initiation of Return:
To initiate a return, please follow these steps:
- Click our returns portal link at the top of this page.
- Provide your order number and email address, select the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive instructions on how to return your item(s) back to us to the email address associated with the order.
You will need to download our returns form at the top of this page. Fill the form in with your order information and put it in your parcel with the goods.
Please do not place your original invoice or return form on the outside of your parcel, as this can result in theft.
Returns can be taken to any Royal Mail post office or parcel drop off post box. To find your nearest drop off point please visit https://www.postoffice.co.uk/branch-finder
Customers are responsible for the cost of return shipping, except in cases where the item is faulty or there was an error in the order.
We recommend using a trackable shipping service and obtaining proof of postage with insurance, as we cannot be held responsible for lost or undelivered returns.
Please ensure that the item is securely packaged to prevent damage during transit.
Refund Process:
Once we receive the returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method used during the purchase.
Please note that original shipping charges and any applicable customs duties or taxes are non-refundable.
Refunds / exchanges will typically be processed within 7-10 business days after receiving the returned item.
Exchanges:
We recommend ordering the item you wish to exchange immediately and returning the item you no longer want in accordance with the above returns procedure. In this way, we prevent the item from selling out during the time your return is being processed.
Faulty Items:
If you receive a faulty or damaged item, please contact our customer service team immediately.
We may request photos or additional information to assess the issue. Faulty items will be replaced, repaired, or refunded, depending on product availability and customer preference.
Non-Compliance with Returns Policy:
Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
We reserve the right to refuse returns or exchanges if we believe the policy is being abused or fraudulent activity is suspected.
If you have any further questions or require assistance with your return, please don’t hesitate to reach out to our customer service team.
We are here to help! Please note that this returns policy is subject to change without prior notice. Any revisions or updates will be posted on our website.
At Zipped Fashion we strive to provide you with the highest quality designer clothing and ensure your complete satisfaction with every purchase.
We understand that occasionally, an item may not meet your expectations or fit perfectly. Therefore, we have established the following returns policy to make the process as convenient and seamless as possible.
Eligibility for Returns:
Returns must be made within 14 days of the delivery date for a refund, and exchanges must be made within 30 days. The item must be in its original condition, unworn, unwashed, and with all tags attached.
Accessories, underwear, swimwear, and items marked as final sale are not eligible for return unless deemed faulty.
Initiation of Return:
To initiate a return, please follow these steps:
- Click our returns portal link at the top of this page.
- Provide your order number and email address, select the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive instructions on how to return your item(s) back to us to the email address associated with the order.
You will need to download our returns form at the top of this page. Fill the form in with your order information and put it in your parcel with the goods.
Please do not place your original invoice or return form on the outside of your parcel, as this can result in theft.
Returns can be taken to any Royal Mail post office or parcel drop off post box. To find your nearest drop off point please visit https://www.postoffice.co.uk/branch-finder
Customers are responsible for the cost of return shipping, except in cases where the item is faulty or there was an error in the order.
We recommend using a trackable shipping service and obtaining proof of postage with insurance, as we cannot be held responsible for lost or undelivered returns.
Please ensure that the item is securely packaged to prevent damage during transit.
Refund Process:
Once we receive the returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method used during the purchase.
Please note that original shipping charges and any applicable customs duties or taxes are non-refundable.
The refund will typically be processed within 7 business days after receiving the returned item.
Exchanges:
Follow the returns procedure as stated above. Fill in the returns form with the item codes and sizes you wish you exchange and include it in your parcel.
You will be required to pay return postage for your return, however, we will cover the out-going postage to you.
Faulty Items:
If you receive a faulty or damaged item, please contact our customer service team immediately.
We may request photos or additional information to assess the issue. Faulty items will be replaced, repaired, or refunded, depending on product availability and customer preference.
Non-Compliance with Returns Policy:
Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
We reserve the right to refuse returns or exchanges if we believe the policy is being abused or fraudulent activity is suspected.
If you have any further questions or require assistance with your return, please don’t hesitate to reach out to our customer service team.
We are here to help! Please note that this returns policy is subject to change without prior notice. Any revisions or updates will be posted on our website.
We accept Returns & Exchanges. Please see below for details of our returns policy:
- The return / exchange must be initiated within 14 days of the delivery date using the returns portal.
- The item(s) must be returned within 14 days for a refund and 30 days for exchanges.
- The item(s) must be in its original, unused, unaltered and unwashed condition.
- The item(s) must be returned with the tags and packaging in their original condition.
Customer Reminder: Should you be dissatisfied upon receiving your order, reach out to us or utilise the return portal above. Refrain from removing tags or wearing the item(s) prior to requesting a return, as it will hinder our ability to provide a refund or exchange.
We assume no responsibility for lost returns due to incorrect adherence to our return procedure. It is imperative to adequately insure all returns based on the value of the enclosed goods. In the event of a lost or misdelivered returns parcel, you will need to initiate a claim with your courier.
While uncommon, there have been instances where customers returned uninsured parcels that never reached us. Regrettably, without receiving the goods back, we cannot issue a refund. Therefore, it is crucial that you insure your parcel for your own protection.
Clothing: Ensure original tags remain attached to the garment(s). Avoid potential fabric damage from deodorant, makeup, perfume, or jewelry.
Footwear: Please wear clean socks when trying on for the first time. Test on carpeted surface to protect soles. Return footwear with dust bag and/or shoe box in original condition. Place shoe box inside shipping box for safe transit.
Damaged/defective items: If you believe an item to be defective or damaged, please contact our Customer Care team immediately so that they can help resolve the issue. In most cases, we will ask you to return the item. After inspection, if we agree the item is damaged/defective we will reimburse any return costs and offer a replacement or full refund.
Zipped Fashion reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
How to exchange an item
Follow the returns procedure as stated below. Fill in the returns form with the item codes and sizes you wish you exchange and include it in your parcel. You will be required to pay return postage for your return, however, we will cover the out-going postage to you.
How to return an item
We offer quick and convenient returns. To initiate a return, please use our returns portal and provide details of your order reference number and the email you used to order. Select the items you wish to return and your reason for returning. Once your return is approved instructions will be sent to the e-mail address associated with the order, follow the instructions in the email and arrange the return.
You will additionally need to download our returns form. Fill this form in with your order information and put it in your parcel. Returns can be taken to any Royal Mail post office or parcel drop off post box. To find your nearest drop off point please visit https://www.postoffice.co.uk/branch-finder
Alternatively, you can contact our Customer Care team to assist you with the return process. Customer Care can be reached at help@maledomain.zendesk.com. Zipped fashion adheres to a strict no-paper policy, to reduce waste. This is why shipments do not include a return slip inside the box.
The processing times for refunds and exchanges are 2-5 working days.
International Returns
International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.
To arrange a return, please contact our Customer Care team with your order reference number, full name, address and the items you wish to return and your reason for returning – help@zippedfashion.zendesk.com. Return instructions will be sent to the e-mail address associated with the order, follow the instructions in the email and arrange the return with your local post service.
Please ship returning international packages with your country/region’s local shipping. For added safety, please insure all packages with a tracking number and insurance.
Refunds
Upon successful quality check and approval of the returned merchandise, Zipped Fashion will proceed to issue a refund to the original payment method. A confirmation email will be sent to you accordingly. Please note that the refund processing may take up to 5 business days. Allow additional time for your bank to process the transaction and reflect the update in your bank statement.
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